Car ownership transfer is one of the most important steps after buying or selling a vehicle in Kenya. For years this process was tedious – paperwork, multiple visits to NTSA offices and long waiting times. But thanks to the ongoing reforms, NTSA has fully digitized the vehicle transfer process through the eCitizen portal.
This saves time and improves transparency, accountability and security in the motor industry. Here’s everything you need to know about transferring car ownership online.
Why Transfer Car Ownership
Under the Traffic Act, car buyers and sellers must transfer ownership within 14 days of the transaction. Failure to do so can lead to:
- Legal penalties for operating a car under the previous owner’s name.
- Insurance complications especially in case of an accident.
- Fraud risks where unscrupulous sellers sell the same car to multiple buyers.
Example: In 2022 a Nairobi buyer bought a Toyota Axio but delayed the transfer. Weeks later the car was flagged in Mombasa as still belonging to the original seller and a legal dispute ensued.
The new online process is meant to eliminate such risks by making ownership verification and transfer simple, fast and traceable.
Step-by-Step Guide to Transferring Car Ownership Online
Step 1: Seller Initiates the Transfer
The seller must log in to their eCitizen account and:
- Open the NTSA service portal (new version).
- Select the vehicle to be transferred.
- Upload the original logbook (in PDF format).
- Enter the buyer’s details (ID, KRA PIN, and contacts).
- Pay the prescribed transfer fee online.
- Confirm submission under the notifications tab.
The buyer then receives an SMS and portal notification.
Step 2: Buyer Accepts or Declines
The buyer logs in to their eCitizen account and:
- Opens the NTSA portal.
- Accepts (or declines) the pending transfer request.
- Fills in required details.
- Ticks the declaration box and submits for approval.
If approved, the system generates an Application ID for tracking.
Step 3: Processing & Collection
- NTSA verifies and approves the application digitally.
- New logbooks are usually ready within three working days.
- The buyer collects the logbook from their chosen NTSA office by presenting:
- The old logbook.
- Original identification documents.
What If an Application Is Rejected?
If NTSA finds errors (e.g. mismatched ID details or unclear logbook scans), the seller is notified instantly via SMS with reasons for rejection. The good news is that the application can be corrected and resubmitted for free.
How the New Digital Transfer Improves Transparency
NTSA has built in several safeguards:
- Unique Application ID: Both parties can track progress in real time.
- Digital audit trails: Every action leaves a trail, reducing fraud risk.
- SMS updates: Notifications are sent at each stage, removing the uncertainty of manual applications.
Case Study – Mercy in Kisumu
Mercy sold her Nissan Note in August 2025. She initiated the transfer through the eCitizen workflow from her phone. The buyer collected the new logbook in three days compared to six weeks she waited when selling another car in 2021.
Common Mistakes to Avoid
- Not conducting a car search: Always search the NTSA portal before buying to confirm the seller is the rightful owner.
- Delaying transfer beyond 14 days: You risk penalties and insurance disputes.
- Falling for fraudsters: Avoid anyone promising to “fast-track” transfers outside NTSA. Report such attempts to NTSA or the EACC.
- Poor document preparation: Ensure your logbook scan is clear and your eCitizen account details match your KRA and ID records.
Costs Involved in Car Transfer in Kenya
Transfer fee varies with engine capacity and type of vehicle but is KSh 1,000 – 3,000. Payment must be made through eCitizen system to NTSA’s official account – no cash, no shortcuts.
A Win for Motorists
The digital, paperless car ownership transfer is a big win for Kenya’s motor industry. It saves time, is transparent and protects both buyer and seller from fraud.
For Kenyan motorists the message is simple:
- Use eCitizen NTSA portal for transfers.
- Complete within 14 days.
- Be fraud aware.
NTSA is slowly delivering what motorists in Kenya have been asking for.